Grasser Electric Digital Privacy Policy

Effective Date: 2025

At Grasser Electric, we value the trust you place in us when using our website or engaging with our home services. This Digital Privacy Policy outlines how we collect, use, and protect your personal data, specifically when you interact with our website, contact forms, live chat, and other online tools.

1. Data We Collect

We collect personal information when you engage with our website, which may include:

A. Contact Forms

When you fill out a contact form on our website (e.g., for service requests, consultations, or quotes), we may collect the following data:

• Your name
• Address (service location)
• Email address
• Phone number
• Service-related details (such as type of work requested)

This data is used to respond to your inquiries, schedule service appointments, provide quotes, and keep you informed about the status of your requests.

B. Live Chat

If you use our live chat feature for real-time communication, we may collect the following data:

• Your name (if provided)
• Chat messages
• Email address (if provided)

This data is used solely to assist with your immediate queries or service needs, ensuring a smoother communication process.

2. Use of Tracking Technologies (Cookies and Analytics)

We use cookies and similar technologies to improve your experience and gather insights on how you interact with our website. These technologies help us enhance website functionality, improve service delivery, and provide tailored content.

A. Cookies

Cookies are small text files that are stored on your device. They allow us to:

• Remember your preferences and service requests
• Improve the user experience on our website
• Track and analyze website performance

You can manage cookies through your browser settings, but please note that disabling cookies might impact certain website features.

B. Analytics

We use tools such as Google Analytics to monitor website traffic and understand how visitors use our site. This data helps us improve our site’s performance and user experience. The following data may be collected:

• IP address
• Type of device and browser
• Pages visited on our website
• Duration of visits

Google Analytics data is anonymized and cannot be used to identify specific individuals. For more information on how Google handles data, refer to their privacy policy: Google Privacy Policy.

3. Third-Party Service Providers

We rely on third-party providers to enhance the functionality of our website and deliver our home services efficiently. These providers may have access to some of your personal data under strict confidentiality agreements:

A. Payment Processors

If you make a payment for services through our website, we use secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions. These payment processors are responsible for safeguarding your payment information and are compliant with industry standards for data protection.

B. Service Scheduling and Marketing Tools

We may use third-party platforms for service scheduling, customer support, and marketing purposes. These platforms may collect personal information for the purpose of delivering services, processing communications, or providing targeted advertisements.

C. Service Providers

In some cases, we may share information with trusted subcontractors or vendors who assist in delivering services to your home (e.g., electricians, equipment suppliers). These partners are contractually obligated to maintain the confidentiality of your data.

4. Compliance with Laws

We are committed to ensuring that your personal data is handled in compliance with relevant privacy laws and regulations:

A. General Data Protection Regulation (GDPR)

• Grasser Electric is committed to complying with all applicable data protection and privacy laws in the United States. This includes protecting your personal data and respecting your rights regarding its collection, use, and storage. We will take all reasonable steps to ensure that your personal information is handled in accordance with relevant legal requirements.

To exercise these rights, please contact us at the details below.

5. Data Security

Grasser Electric employs industry-standard security measures to protect your personal information. This includes encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

7. Changes to This Privacy Policy

We may update this Digital Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We recommend reviewing this policy periodically to stay informed about how we are protecting your data.

8. Messaging Terms

If you have any questions or concerns about this Digital Privacy Policy or our data practices, please contact us at:

Grasser Electric 

Grasser Electric will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribing at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.